Steps to Secure Your Email Account after a Hack
After a hack, it is imperative that your new password be COMPLETELY different from your current password - you should NEVER听use the current password ever again.
贵辞濒濒辞飞听ALL听of the steps listed below:
1.听Change your password ()
*IMPORTANT: Once you change your password, you will have to change your password on ALL other devices (smartphone, tablet, etc.) that fetch 91社区 email.*
2. Scan your computer for Virus/Malware. If your computer is University owned, create an IT ticket to have your computer scanned. (If you need assistance, call the Help Desk at听812-465-1080)
Sometimes Cybercriminals will use your account to launch a phishing attack against other people. 听The criminals will harvest information from the responses to the phishing attacks they have sent out through your compromised account. Often they do this by setting a听Forward听辞谤听滨苍产辞虫听Rules听on your account. Cybercriminals sometimes change the听Signature听to allow them to send out links that can get past some mail filters or to include phishing scams in all the mail that听you听send out. 听The criminal could also have connected their听mobile device听to your account.
Steps 3-7 will require you to be logged into听. These steps will require you to听search听your email settings, to do this follow the picture below.
3.听Check if your account is Forwarding mail to another address.听
(Settings-->Search Bar-->Type "Forwarding"-->Click "Forwarding"-->If there is an email address typed in,听DELETE IT-->Select听Stop forwarding-->Click Save听in the top left.)
4.听Check your email Signature and make sure it has not been changed or modified. 听We have seen instances where your normal signature will exist - then multiple blanks lines and then added text.
(Settings-->Search Bar-->Type "Signature"-->Click "Email signature")
5.听Check your email Rules for any new or changed rules. REMOVE the ones that you did not create.听
(Settings-->Search Bar-->Type "Rules"-->Click "Inbox rules")
6.听Check your account for 'foreign' Mobile devices. 听Remove the ones that you did not create.
听(Settings -->Search Bar -->Type "Mobile" --> Click Mobile Devices)
7.听Check for any Add-Ins on your account. To do this,听
1.Select a message
2. Click this icon on the ribbon:
听
3. Click my add-ins
8.听Check for any Connectors on your account
9.听Find the message that you received that lured you into giving out your credentials. Forward this email to IT@usi.edu and add "Scam/Phish" to the subject line.
*NOTE: 91社区 will NEVER ask for your password through an EMAIL.*
10.听If you use your 91社区 email address听AND听password for other accounts (Facebook, Amazon, or Ebay...) you need to change the passwords for those accounts too. It is not good practice to use the same password for other accounts. 听
11.听Check your Deleted Items Folder for any 'suspicious' email - like a password reset for a banking institution/paypal... 听
12.听Agree to take part in a Phishing Awareness course (at a later date)
After these steps have been completed, your account will be turned back on.